Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, Companies House number
• Professional Information: Years in property, regions operated, property types, deal volume
• Property Listings: Property details, images, descriptions, pricing
• Communications: Messages sent through our platform, support emails

1.2 Automatically Collected Information

• Usage Data: IP address, browser type, pages visited, time spent on pages
• Cookies: We use cookies to maintain your session and improve user experience
• Device Information: Device type, operating system, unique device identifiers

2. How We Use Your Information

We use collected information for:

• Service Delivery: Creating and managing your account, displaying property listings
• Communication: Sending transactional emails, notifications, updates about the service
• Verification: Verifying agent credentials and investor qualifications
• Improvement: Analysing usage patterns to improve platform functionality
• Security: Detecting and preventing fraud, abuse, and security incidents
• Legal Compliance: Complying with legal obligations and protecting our rights

3. Legal Basis for Processing (GDPR)

We process your data based on:

• Contract Performance: Processing necessary to provide our service
• Legitimate Interest: Improving our service, security, fraud prevention
• Consent: Where you've given explicit consent (e.g., marketing communications)
• Legal Obligation: Compliance with laws and regulations

4. Data Sharing and Disclosure

4.1 We Share Data With:

• Verified Users: Agents and investors can see each other's profiles and listings as part of the service
• Service Providers: Third-party services that help us operate (email delivery, hosting, analytics)
  • Vercel (hosting)
  • Supabase (database)
  • Resend (email delivery)
  • Clerk (authentication)
  • Cloudflare (DNS and security)

4.2 We Do NOT:

• Sell your personal data to third parties
• Share your data for advertising purposes
• Publicly list your contact information without permission

4.3 Legal Requirements:

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

5. Data Retention

• Active Accounts: We retain your data whilst your account is active
• Deleted Accounts: Data is permanently deleted within 30 days of account deletion request
• Legal Requirements: Some data may be retained longer for legal, tax, or audit purposes
• Backup Systems: Data in backups is deleted within 90 days

6. Your Rights (GDPR & UK GDPR)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, email: team@offmarketpro.xyz

7. Data Security

We implement appropriate technical and organisational measures:

• Encryption in transit (SSL/TLS) and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure backup procedures

However, no internet transmission is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses
• Adequacy decisions
• Service provider certifications

9. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect data from children. If you believe we have collected data from a child, contact us immediately.

10. Cookies and Tracking

We use:

• Essential Cookies: Required for the service to function (authentication, security)
• Analytics Cookies: Understanding how users interact with our service (can be disabled)
• Preference Cookies: Remembering your settings

You can control cookies through your browser settings.

11. Changes to This Policy

We may update this policy periodically. We'll notify you of significant changes via:

• Email notification
• Notice on our website
• Update to "Last updated" date

12. Contact Us

For privacy questions or to exercise your rights:

• Email: team@offmarketpro.xyz
• Address: HomeHive Club Ltd, 86-90 Paul Street, London EC2A 4NE

For data protection concerns in the UK, you can contact the Information Commissioner's Office (ICO).