OffMarket Pro

1. Introduction

HomeHive Club Ltd ("we", "us", "our") operates OffMarket Pro, a platform connecting property agents with verified investors. We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. It also describes your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller:
HomeHive Club Ltd
86-90 Paul Street, London EC2A 4NE
Email: team@offmarketpro.xyz
Phone: 07885 978 515

2. Information We Collect

2.1 Information You Provide

When you register or use our platform, you may provide:

Account Information: Name, email address, phone number, company name, company registration number
Professional Information: Years of experience, primary regions, property types handled, typical deal volume
Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
Membership Information: Founding member tier, member number, payment status, renewal dates
Property Listings: Property details, images, descriptions, pricing information
Communications: Messages sent through the platform, support inquiries, feedback
Identity Verification: Documentation to verify your identity and business credentials

2.2 Information Automatically Collected

When you access our platform, we automatically collect:

Usage Data: Pages viewed, time spent on pages, navigation paths, click patterns
Device Information: IP address, browser type and version, device type, operating system
Location Data: Approximate geographic location based on IP address
Cookies and Similar Technologies: See Section 7 for details

2.3 Information from Third Parties

We may receive information from:

Authentication Services: If you sign in using third-party services (e.g., Google, Microsoft)
Business Verification Services: Companies House data to verify business registration
Payment Processors: Confirmation of payment transactions

3. How We Use Your Information

3.1 Legal Basis for Processing

We process your personal data under the following legal bases:

Contract Performance: To provide our services and fulfill our obligations under our Terms & Conditions
Legitimate Interests: To operate, improve, and secure our platform
Legal Obligation: To comply with applicable laws and regulations
Consent: Where you have given explicit consent for specific purposes

3.2 Purposes of Processing

We use your information to:

Provide Services: Create and manage your account, process applications, facilitate property listings and connections
Process Payments: Handle annual membership fees and renewals
Communications: Send service updates, payment confirmations, renewal reminders, important notices, and respond to inquiries
Platform Improvement: Analyze usage patterns, fix bugs, develop new features
Security: Detect and prevent fraud, abuse, and security incidents
Compliance: Meet legal and regulatory obligations, including KYC (Know Your Customer) requirements
Marketing: Send promotional materials (only with your consent, which you can withdraw at any time)

4. How We Share Your Information

4.1 Within the Platform

Agent Profiles: Your business name, founding member status, experience, and property listings are visible to verified investors
Property Listings: Property information you upload is shared with investors on the platform
Messaging: Communications between agents and investors through our platform messaging system

4.2 Third-Party Service Providers

We share data with trusted service providers who assist us:

Cloud Hosting: Vercel, Supabase for platform infrastructure
Payment Processing: Stripe, PayPal, or similar payment processors
Authentication: Clerk for identity management services
Email Services: Resend for email delivery
Analytics: Analytics platforms (anonymized where possible)
Customer Support: Helpdesk software providers

All service providers are contractually bound to protect your data and use it only for specified purposes.

4.3 Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or government requests
Enforce our Terms & Conditions
Protect our rights, property, or safety, or that of our users or the public
Prevent fraud or illegal activity

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred. We will notify you of any such change and any choices you may have.

5. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the UK authorities
Transfers to countries with adequacy decisions
Other legally approved transfer mechanisms

Most of our service providers operate within the UK and EU/EEA, minimizing international transfers.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Accounts: Data is retained while your account is active
Closed Accounts: Most data is deleted within 90 days of account closure
Financial Records: Retained for 7 years for tax and accounting purposes
Legal Compliance: Some data may be retained longer to comply with legal obligations
Anonymized Data: We may retain anonymized data indefinitely for analytics

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our platform. We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

7.2 Types of Cookies We Use

Essential Cookies: Required for platform functionality (authentication, security)
Performance Cookies: Help us understand how visitors use our platform
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Collect information about usage patterns

7.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality. Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

8.1 Right of Access

You can request a copy of the personal data we hold about you, free of charge.

8.2 Right to Rectification

You can request correction of inaccurate or incomplete data.

8.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data in certain circumstances, subject to legal retention requirements.

8.4 Right to Restrict Processing

You can request that we limit how we use your data in certain situations.

8.5 Right to Data Portability

You can request a copy of your data in a structured, commonly used, machine-readable format.

8.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

8.7 Right to Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time.

8.8 How to Exercise Your Rights

To exercise any of these rights, contact us at team@offmarketpro.xyz. We will respond within one month. You may need to verify your identity before we can fulfill your request.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on our platform.

The "Last updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.

12. Contact Us & Complaints

12.1 Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Data Controller: HomeHive Club Ltd
Email: team@offmarketpro.xyz
Phone: 07885 978 515
Address: 86-90 Paul Street, London EC2A 4NE

12.2 Right to Complain

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your data properly:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk